Frequently Asked Questions


Product

WHY DO YOU THINK WEIGHT MONITORING IS SO IMPORTANT?

We think that the currently available weight loss solutions are unreliable. They tell you to count points, calories, eat this - eat that, do this in the morning - do that in the afternoon, but they hardly ever ask for feedback, so they don't know how successful their strategy is. We think that everybody is different and it's irresponsible to give advice without looking at the goals and results very closely. The bottom line is that if you want to lose or gain weight, you need to monitor it very closely and that is exactly what we do. You try a diet and you look at the charts. It has the answer for you and not the promise that other companies offer.

We aren't going to tell you that for $30 you will lose 30 pounds, but we are going to tell you if your diet is working or not, and we are going to tell you how you should continue your journey based on numbers.

HOW OFTEN SHOULD I USE MY SCALE?

You can use your scale as often as you want, all measurements will be transmitted and appear on our website in real-time. You can use it once a week, every day, or even multiple times per day. However, we do recommend using it once a day always at the same time. Right after you wake up for example.

CAN I JUST USE THE SCALE WITHOUT PAYING EVERY MONTH?

You can always step on it and see your weight on its display. However, the success of our product is not just about measuring your weight, it is about the support that we give you based on these measurements. Using our website requires a subscription.

DO YOU HAVE WARRANTY ON THE SCALES?

We will replace your scale if it's not working properly within 12 months after purchase.

WHAT DOES THE BODYTRACE SCALE COME WITH?

It comes with everything you need to use it. Batteries are included, so it will be ready to use as soon as you open the box.

HOW DOES YOUR SCALE WORK?

We are using the cellular (GSM) network to transmit your weight to our website. We use these measurements to create weight and BMI charts and by combining this information with additional data that we collect (from food tracker for example) we can better evaluate your progress and give you feedback on how to reach your goals.

IS IT HARD TO SET UP YOUR SCALE?

It is just as hard as using a regular bathroom scale. You need to step on it. :) There is absolutely no setup process or installation.

HOW DO I TURN MY SCALE ON?

Just step on it.

HOW DO I TURN MY SCALE OFF?

It turns off automatically.

HOW DO I CHANGE FROM KG TO LBS?

Press the UNIT button on the bottom of your scale.

IS THE SCALE WATERPROOF?

No, it is not waterproof.

CAN MULTIPLE SCALES BE USED IN THE SAME HOUSEHOLD?

Multiple scales can co-exist in the same household and we actually suggest you get one for everybody in the family. Only one person can use a given scale, so if there are more members of the family that want keep track of their weight, then using multiple scales is the way to go.

WHERE SHOULD I USE MY SCALE?

You can use it almost anywhere in the world. We suggest useing it in your bedroom or living room instead of your bathroom to ensure the best possible signal.

CAN I TAKE IT WITH ME IF I GO ABROAD?

Yes, you can.

WHAT KIND OF BATTERIES ARE RECOMMENDED?

We recommend Duracell batteries since our tests have shown that they last longer then regular batteries. You need 4 of them for your scale

WHAT IS THE MAXIMUM WEIGHT THAT IT MEASURES?

It is calibrated for 180 kg (397 lb).

WHAT IS THE ACCURACY OF THE SCALE?

+/- 0.1 kg (0.2 lb)

DOES THE SCALE HAVE A DISPLAY?

Yes, it has an LED display. If the scale is off, the display is invisible, but as soon as you step on it you will see it clearly.

IS THE SCALE USING WI-FI?

No, it's using the cellular (GSM) network. This way you don't have to enter a password, select a network or anything like that. You open the box, step on the scale and the results are available online immediately.

I AM EXPERIENCING PROBLEMS WITH MY SCALE. WHAT SHOULD I DO?

Please contact the organization that distributed the scale to you.


Order

HOW CAN I ORDER MY SCALE?

We do not sell scales to individuals, only to organizations who use them as part of their services. If you represent such an organization (e.g. healthcare service provider, insurance provider, university conducting research, etc.) please contact us.


Healthcare Professionals

DO YOU PARTICIPATE IN CLINICAL TRIALS?

Yes, we do. Please contact us.

I WOULD LIKE TO USE YOUR PRODUCT WITH MY CLIENTS. HOW DO I DO THAT?

Please visit our healthcare professional page for details or contact us.

DO YOU OFFER INTEGRATION WITH OUT EXISTING SYSTEM?

We have successfully intergrated our weight data into a large number of electronic health record and research administration systems. We provide access to real-time weight data over a simple API. Please contact us for more details.

HOW MANY CLIENTS CAN I MONITOR WITH YOUR SYSTEM?

There is no limit on the number of clients you can monitor.

HOW LONG DOES IT TAKE TO SET UP A PROFESSIONAL ACCOUNT?

It usually takes 1-2 days.

If you still can't find what you were looking for, please contact us.